Teleperformance SE
XMUN:RCF
Decide at what price you'd be comfortable buying and we'll help you stay ready.
|
T
|
Teleperformance SE
XMUN:RCF
|
FR |
|
S
|
Scaling Capital 1 Corp
XTSX:MATA
|
CA |
|
E
|
EBOS Group Ltd
OTC:EBOSY
|
AU |
|
GMexico Transportes SAB de CV
OTC:GMXTF
|
MX |
|
Cochlear Ltd
ASX:COH
|
AU |
|
Altius Minerals Corp (AB)
TSX:ALS
|
CA |
|
A
|
ASM International NV
XHAN:AVS
|
NL |
|
U
|
Upbound Group Inc
SWB:RAC
|
US |
|
A
|
Aterian PLC
LSE:ATN
|
UK |
Teleperformance SE
Teleperformance SE is one of the world’s largest providers of outsourced customer service. It runs call centers and digital service teams that answer customer questions, handle technical support, process orders, and manage back-office tasks for other companies. Its clients are usually big consumer brands, technology firms, telecom operators, banks, and public agencies that want to hand over parts of their customer contact work. The company makes money by charging service fees under long-term contracts. In practice, customers pay Teleperformance to supply trained agents, technology, and managed support teams in many languages and countries. It also offers related services such as sales support, content moderation, fraud and trust services, and other customer operations work that businesses do not want to run themselves. What makes Teleperformance different is its role as a large outsourced operating layer between companies and their customers. Instead of selling a product people buy directly, it sells a service that helps other businesses answer calls, messages, and online requests at scale. That puts it in the business process outsourcing industry, where success depends on dependable execution, labor management, language coverage, and the ability to serve clients across many markets.
Teleperformance SE is one of the world’s largest providers of outsourced customer service. It runs call centers and digital service teams that answer customer questions, handle technical support, process orders, and manage back-office tasks for other companies. Its clients are usually big consumer brands, technology firms, telecom operators, banks, and public agencies that want to hand over parts of their customer contact work.
The company makes money by charging service fees under long-term contracts. In practice, customers pay Teleperformance to supply trained agents, technology, and managed support teams in many languages and countries. It also offers related services such as sales support, content moderation, fraud and trust services, and other customer operations work that businesses do not want to run themselves.
What makes Teleperformance different is its role as a large outsourced operating layer between companies and their customers. Instead of selling a product people buy directly, it sells a service that helps other businesses answer calls, messages, and online requests at scale. That puts it in the business process outsourcing industry, where success depends on dependable execution, labor management, language coverage, and the ability to serve clients across many markets.
Revenue trend: Like-for-like revenue improved sequentially, moving from -2.2% in Q1 to -1.2% in Q2. Management said the business would have been growing at 1.7% at group level excluding Trust & Safety.
Margins held: EBITA margin was stable in H1 versus last year, helped by SG&A control and internal AI efficiency efforts. Recurring EBITA margin was 13.6%.
Cash generation: Net free cash flow before restructuring costs rose to around EUR 299 million, and management expects cash generation to be higher in H2 than H1.
Guidance confirmed: TP confirmed its 2026 outlook, with revenue guidance of 0% to 2%. The company also raised its savings target to EUR 150 million to EUR 170 million, from more than EUR 100 million previously.
Restructuring: Restructuring costs are now expected to total EUR 120 million to EUR 140 million, mostly tied to severance and mainly in EMEA.
Trust & Safety: Trust & Safety remains the main drag on growth, hurt by AI-driven automation and translation tools shifting work offshore. Management is repositioning the business with a new head of Trust & Safety.
Specialized Services: Specialized Services showed better profitability and sequential improvement across several units, while management said the strategic portfolio review is still ongoing.