Capita PLC
XMUN:CTAA
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Capita PLC
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Capita PLC
Capita PLC is a UK business services company that runs outsourced work for other organizations, especially the public sector and large corporations. It handles tasks such as customer contact centers, administration, payroll, pensions processing, HR support, and some technology and consulting work. In simple terms, it takes over routine but essential back-office and customer-service jobs so clients can focus on their core business. Its customers include government departments, local authorities, transport bodies, utilities, insurers, and other large enterprises that need long-term help with administration and service delivery. Capita usually makes money through contracts and service fees, often tied to managing a specific process or operating a service on behalf of a client. Some work is project-based, but much of the business comes from ongoing outsourced arrangements. What makes Capita different is its role as an intermediary between clients and the end users of those services. It sits in the middle of complex public and private workflows, where reliability, compliance, and scale matter more than flashy technology. That means its business depends on trust, contract execution, and operational efficiency rather than on selling a single product.
Capita PLC is a UK business services company that runs outsourced work for other organizations, especially the public sector and large corporations. It handles tasks such as customer contact centers, administration, payroll, pensions processing, HR support, and some technology and consulting work. In simple terms, it takes over routine but essential back-office and customer-service jobs so clients can focus on their core business.
Its customers include government departments, local authorities, transport bodies, utilities, insurers, and other large enterprises that need long-term help with administration and service delivery. Capita usually makes money through contracts and service fees, often tied to managing a specific process or operating a service on behalf of a client. Some work is project-based, but much of the business comes from ongoing outsourced arrangements.
What makes Capita different is its role as an intermediary between clients and the end users of those services. It sits in the middle of complex public and private workflows, where reliability, compliance, and scale matter more than flashy technology. That means its business depends on trust, contract execution, and operational efficiency rather than on selling a single product.
Revenue: Capita reported first-half revenue of GBP 906 million, up 1.6%, with growth in public and pensions partly offset by the loss of a prior-year contract exit benefit in regulated services.
Profit hit: Operating profit fell 32% to GBP 32 million, mainly because of added costs on the Civil Service Pension Scheme contract and the absence of prior-year benefits.
CSPS issue: Management said the Civil Service Pension Scheme remains the top operational priority, but argued the service is now turning a corner and that September and October remain key milestones.
Liquidity: The company ended the half with GBP 351 million of total liquidity and net financial debt to EBITDA of 1.6x, after extending its revolver to GBP 325 million.
Order book: Order book rose to GBP 4 billion, excluding the GBP 425 million Transport for London extension announced after period end, supporting confidence in future growth.
AI push: Management framed Capita as an AI-led business process services company, highlighting nearly 500 deployed agents, deeper hyperscaler ties, and a new deployment-orchestrator model.
Outlook: Full-year revenue is expected to be broadly flat, margin guidance is unchanged, and free cash flow before business exits is expected to be an outflow of GBP 35 million to GBP 50 million.
