Nice Ltd
TASE:NICE
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Nice Ltd
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Nice Ltd
Nice Ltd. sells software that helps companies and public agencies handle customer interactions and critical operations. Its main products include contact center software, workforce management tools, analytics, and systems for fraud detection and public safety. In simple terms, it helps organizations answer customers, route work, record and analyze interactions, and flag risky activity. Its customers are usually large organizations that deal with lots of phone calls, messages, transactions, or emergency events, such as banks, insurers, telecom providers, retailers, and government agencies. Nice makes money mainly by selling software subscriptions and cloud services, then adding support, setup, and consulting work around those products. That gives it a recurring revenue model tied to how much customers use its software over time. What makes Nice different is that it sits close to the core workflows where communication, security, and compliance matter. A lot of its software is built for high-volume, high-stakes environments where companies need to manage conversations, monitor risk, and prove what happened. That makes Nice more than a general software vendor; it is a specialized provider for contact centers, public safety, and financial crime and compliance use cases.
Nice Ltd. sells software that helps companies and public agencies handle customer interactions and critical operations. Its main products include contact center software, workforce management tools, analytics, and systems for fraud detection and public safety. In simple terms, it helps organizations answer customers, route work, record and analyze interactions, and flag risky activity.
Its customers are usually large organizations that deal with lots of phone calls, messages, transactions, or emergency events, such as banks, insurers, telecom providers, retailers, and government agencies. Nice makes money mainly by selling software subscriptions and cloud services, then adding support, setup, and consulting work around those products. That gives it a recurring revenue model tied to how much customers use its software over time.
What makes Nice different is that it sits close to the core workflows where communication, security, and compliance matter. A lot of its software is built for high-volume, high-stakes environments where companies need to manage conversations, monitor risk, and prove what happened. That makes Nice more than a general software vendor; it is a specialized provider for contact centers, public safety, and financial crime and compliance use cases.
Beat and raise: NICE reported second-quarter revenue of $782 million, above the high end of guidance, and EPS of $2.70 at the high end of its range. Full-year EPS guidance was raised, while revenue guidance was reiterated.
AI momentum: Management said demand for its CX AI platform is strengthening, with record AI bookings, AI backlog up 72%, and AI now 15% of cloud revenue.
Big enterprise wins: NICE highlighted its largest-ever CXone and Cognigy deal with HMRC, plus other large enterprise wins in health care and utilities, as proof that customers are choosing its unified platform.
Timing issue: The company said bookings remain strong, but many customers are still early in AI deployment, which is creating a lag between backlog growth and revenue conversion.
Partnership expansion: NICE emphasized a bigger partner ecosystem, including stronger GSI activity, AWS, EPIC integration, and an expanded RingCentral partnership, as key growth drivers.
