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ING Groep NV
NYSE:ING

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ING Groep NV Logo
ING Groep NV
NYSE:ING
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Price: 30.05 USD 1.25%
Market Cap: $99.2B

ING Groep NV
Investor Relations

ING Groep is a Dutch banking group that takes deposits, makes loans, and handles everyday banking for people and businesses. It serves retail customers with checking and savings accounts, mortgages, consumer loans, cards, and investing services, and it serves small and mid-sized companies with business accounts, financing, and cash-management tools. The bank makes money mostly the old-fashioned way: it borrows from depositors at low cost and lends that money out at higher rates, while also collecting fees from payments, account services, and other banking products. For larger corporate clients, it also earns fees from lending, trade finance, and treasury services. What sets ING apart is its role as a mostly digital retail and commercial bank rather than a branch-heavy lender. It uses online and mobile channels to serve customers across several European markets, which makes it a direct banking partner for people and businesses that want everyday financial services without relying on a large local branch network.

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Last Earnings Call
Fiscal Period
Q1 2026
Call Date
Apr 30, 2026
AI Summary
Q1 2026

Strong quarter: ING said Q1 2026 was a very strong start to the year, with commercial momentum across retail and wholesale and a return on tangible equity of 13.6%.

NII outlook raised: Management lifted full-year 2026 commercial NII guidance to EUR 16.5 billion to EUR 16.7 billion after stronger-than-expected volume growth and deposit income.

Costs controlled: Expenses rose only 1.1% year-on-year, showing that wage inflation was largely offset by savings from restructurings and scalable operations.

Capital returns: ING completed a EUR 1.1 billion buyback, started a new EUR 1 billion buyback, and said it remains committed to returning excess capital above its around 13% CET1 target.

Credit and risk: Risk costs were EUR 346 million, or 19 basis points, and management said the loan book remains strong despite adding a EUR 94 million overlay tied to Middle East energy risks.

Strategic mix: Management highlighted growing fee income, insurance, business banking, wealth, and AI-driven scalability as key ways to diversify away from pure lending and deposit income.

Key Financials
Return on tangible equity
13.6%
Mobile primary customer growth
125,000
Loan growth
more than 8% annualized
Retail banking loan growth
9.4%
Wholesale Banking loan book growth
EUR 5.6 billion
Core deposits growth
EUR 7.2 billion
Fee income growth
13%
Total income growth
3%
Commercial NII
EUR 132 million quarter-on-quarter; 7% higher year-on-year
All other income
EUR 2.5 billion to EUR 2.7 billion
Expenses excluding regulatory costs and incidental items
up 1.1% year-on-year
Incidental items
EUR 13 million
Restructuring provisions
EUR 25 million
Risk costs
EUR 346 million
Risk costs ratio
19 basis points
Management overlay
EUR 94 million
Stage 3 ratio
1.5%
CET1 ratio
around 13%
Share buyback
EUR 1.0 billion
Previous share buyback completed
EUR 1.1 billion
Net profit
EUR 6.4 billion
Capital generated
almost 2 percentage points of CET1 ratio
Profitable lending growth
EUR 65 billion
Capital consumed for lending growth
EUR 1 billion
Additional distributions
EUR 4.4 billion
FTEs
down 0.6%
Cost growth
2%
AI pilots moved to production
more than 90%
Customer checks resolved by AI
more than 75%
Customers reached by hyper-personalized campaigns
more than 7 million
Annualized lending growth in Q1
8%
Retail Banking net core lending
EUR 9.4 billion
Wholesale Banking lending inflow
EUR 7.8 billion
Liability margin
104 basis points
SRT capital relief
15 to 20 basis points
Mortgage floor impact on CET1
15 basis points
Mortgage floor RWA impact
EUR 4 billion
Earnings Call Recording
Other Earnings Calls

Management

Mr. Steven J. A. van Rijswijk
CEO and Chairman of the Executive Board & Management Board Banking

Steven J. A. van Rijswijk is the CEO of ING Groep NV, having taken on the role in July 2020. He joined ING in 1995 and has held various senior positions within the company, showcasing a robust track record in risk management and corporate banking. Prior to becoming CEO, van Rijswijk was the Chief Risk Officer (CRO) from 2017 to 2020. His deep understanding of the financial services industry and commitment to innovation and digital transformation have been key attributes of his leadership. Van Rijswijk holds a master's degree in business economics from Erasmus University Rotterdam, which has contributed to his analytical and strategic capabilities. Under his leadership, ING continues to focus on its strategy of becoming a more sustainable and customer-focused bank.

Mr. Tanate Phutrakul
CFO and Member of the Executive Board & Management Board Banking

Tanate Phutrakul is a well-regarded executive known for his leadership in the banking and finance industries. He has served as the Chief Financial Officer (CFO) of ING Groep NV, the multinational banking corporation headquartered in the Netherlands. Phutrakul joined ING in 2019 as CFO, bringing with him a wealth of experience and expertise in financial management and strategy. Before his tenure at ING, Phutrakul held prominent roles at companies like TMB Bank in Thailand, where he served as CFO, and he also worked at the Belgian-based materials company Umicore. His educational background includes a degree from the London School of Economics and Political Science, which has provided him a strong foundation in economics and finance. In his role at ING, Phutrakul focuses on maintaining financial stability and supporting the company's growth strategy. He is known for his analytical approach and effective management style, which have been instrumental in navigating the company through various financial landscapes.

Ms. Ljiljana Cortan
CRO, Member of the Executive Board & Management Board Banking

As of the latest available information, Ljiljana Cortan serves as the Chief Risk Officer (CRO) at ING Groep NV. She joined the bank in this capacity effective on January 1, 2022. Prior to her role at ING, Cortan had an extensive career in the banking industry, particularly in risk management roles. Before joining ING, she held various senior positions at UniCredit, where she gained considerable experience. Her roles at UniCredit included Chief Risk Officer at UniCredit Bank Austria and Head of Group Credit and Integrated Risks. Through her work at UniCredit, she developed a deep expertise in managing credit risk and integrated risk frameworks across different geographies and banking environments. Her educational background includes a strong foundation in finance and risk management, which has supported her professional achievements. Ljiljana Cortan is recognized for her strategic approach to risk management and her ability to navigate complex financial landscapes. At ING, Cortan plays a crucial role in overseeing the bank's risk management strategies and ensuring the stability and compliance of its operations globally. Her leadership contributes significantly to the bank's efforts to manage risks effectively in a dynamic financial environment.

Ms. Pinar Abay
Head of Retail, Market Leaders, Challengers & Growth Markets and Member of Management Board Banking

Pinar Abay is a prominent Turkish executive who holds a significant position at ING Groep NV, where she serves as a member of the Management Board Banking. She joined ING in 2011 as the CEO of ING Bank Turkey, where she was instrumental in transforming and significantly growing the business, focusing on digital banking and improving customer experience. Under her leadership, the bank in Turkey became known for its innovative and client-centric approach. She played a key role in implementing new digital strategies that positioned ING as a strong competitor in the Turkish market. Her leadership style is often highlighted for its emphasis on innovation, agility, and inclusiveness. In January 2020, Pinar Abay was appointed to the Management Board Banking of ING Group, which brought her international expertise to the company's global operations. Her responsibilities at the board include focusing on enhancing operations, customer experience, and the bank's digital transformation across different markets. Prior to her career at ING, Pinar Abay gained experience in the consulting industry. She studied at Bilkent University in Ankara, Turkey, and she holds an MBA from Harvard Business School. Her vast experience and educational background have also made her a role model for many aspiring leaders, particularly in the finance industry.

Mr. Andrew John Milton Bester
Head of Wholesale Banking & Management Board Banking

Andrew John Milton Bester is a notable figure in the banking and financial sector. He has an extensive background in banking, with experience in various leadership roles across different financial institutions. After joining ING Groep NV, he served in a capacity that was pivotal to the organization's operations, bringing in his expertise in finance and banking management to bolster the group's strategic objectives. Before his tenure at ING, Bester was known for his role as CEO of The Co-operative Bank in the UK, where he played a crucial role in leading the organization through significant restructuring efforts and strategic shifts. His career also includes senior positions at Lloyds Banking Group, where he gained a considerable reputation for transforming business operations and driving growth. As a leader, Andrew Bester is recognized for his strong strategic vision, operational expertise, and ability to lead complex organizational changes effectively. Overall, his contributions to ING Groep NV and his prior roles highlight his ability to navigate the challenges of the banking industry while implementing strategies that foster growth and stability.

Mr. Daniele Tonella
CTO & Management Board Member

Daniele Tonella is a notable executive in the financial industry. He has served as the CEO of ING Switzerland and has played a significant role in developing and implementing strategic initiatives within the company. With a background in IT and management, Tonella has been instrumental in advancing ING's digital transformation efforts, focusing on innovation and customer-centric solutions. His leadership has been marked by a commitment to enhancing operational efficiency and expanding ING's footprint in the Swiss market. Prior to his role at ING, Tonella garnered extensive experience in financial services and technology, which has contributed to his success in steering the company through competitive and regulatory challenges.

Mr. Erwin H. M. Olijslager
Principal Accounting Officer

Erwin H. M. Olijslager is known for his association with ING Groep NV, where he served in various leadership roles. He has been recognized for his profound impact on the company during his tenure, significantly contributing to its strategic initiatives and growth. Olijslager brought extensive financial and managerial expertise to ING, influencing both its domestic and international operations. Beyond his role in ING, he has been involved in different sectors, building a reputation for strong leadership and effective decision-making. His career has been marked by a commitment to innovation and excellence, helping to steer the company through various market challenges and opportunities.

Mr. Han-Tsung Ho
Executive Director

Han-Tsung Ho is an experienced executive at ING Groep NV, a globally renowned financial services corporation. He serves as the CEO of ING's operations in Taiwan. Bringing a comprehensive background in banking and management, Mr. Ho plays a pivotal role in driving strategic initiatives and strengthening ING's presence in the Taiwanese market. His leadership is characterized by a focus on customer-centric financial solutions and innovation, aligning with ING's global vision. With expertise in various sectors of finance, Mr. Ho contributes significantly to the company's growth and adaptation in the rapidly evolving financial landscape.

Rob Van Veldhuizen
Head of Corporate Finance Benelux
No Bio Available
Mr. Sjoerd Miltenburg
Head of Investor Relations

As of the most recent information, Sjoerd Miltenburg serves as the Head of Media Relations at ING Groep NV. In this role, he is responsible for managing the company’s media strategies and communication with the press. He plays a crucial part in shaping ING's public image and handling external communication, ensuring the company's messages are effectively conveyed to the public and media outlets. His work involves collaborating with various departments within ING to align media strategies with the company’s overall objectives and values.

Contacts

Address
NOORD-HOLLAND
Amsterdam
Cedar, Bijlmerdreef 106
Contacts
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