Netcall PLC
LSE:NET
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Netcall PLC
LSE:NET
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Netcall PLC
Netcall PLC sells business software that helps organizations build apps, automate workflows, and handle customer service more efficiently. Its main products sit in its Liberty platform, which combines low-code application development, process automation, contact centre tools, and customer communications. The company serves organizations that need to replace manual back-office work with software, especially in the public sector, healthcare, financial services, and other service-heavy businesses. Netcall makes money mainly by charging customers for software subscriptions, licenses, and related implementation and support services. In practice, customers use Netcall’s tools to create internal apps, route work between teams, manage inbound calls and messages, and keep cases moving through an organization with less manual handling. That makes the company more of a workflow and customer-experience software provider than a general IT contractor. What sets Netcall apart is that it focuses on a specific problem: helping large organizations simplify messy processes without building everything from scratch. Its software sits in the middle of day-to-day operations, where speed, consistency, and lower labor costs matter. That gives it a recurring, software-based revenue model tied to long-term use of its platform rather than one-off projects.
Netcall PLC sells business software that helps organizations build apps, automate workflows, and handle customer service more efficiently. Its main products sit in its Liberty platform, which combines low-code application development, process automation, contact centre tools, and customer communications. The company serves organizations that need to replace manual back-office work with software, especially in the public sector, healthcare, financial services, and other service-heavy businesses.
Netcall makes money mainly by charging customers for software subscriptions, licenses, and related implementation and support services. In practice, customers use Netcall’s tools to create internal apps, route work between teams, manage inbound calls and messages, and keep cases moving through an organization with less manual handling. That makes the company more of a workflow and customer-experience software provider than a general IT contractor.
What sets Netcall apart is that it focuses on a specific problem: helping large organizations simplify messy processes without building everything from scratch. Its software sits in the middle of day-to-day operations, where speed, consistency, and lower labor costs matter. That gives it a recurring, software-based revenue model tied to long-term use of its platform rather than one-off projects.
