Fiserv Inc
F:FIV
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Fiserv Inc
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Fiserv Inc
Fiserv is a financial technology company that helps banks, credit unions, merchants, and other businesses move and manage money. It sells software and services for core banking systems, payment processing, card issuing, merchant acquiring, and bill payment. In simple terms, it sits in the middle of many everyday financial transactions and helps the back end run smoothly. Its main customers are banks and payment companies that need the software to run accounts and payments, and merchants that need to accept card and digital payments. Fiserv usually makes money by charging for software licenses, transaction processing, and service fees tied to the use of its systems. That means a large part of its business comes from handling recurring, routine payment activity rather than one-off projects. What makes Fiserv different is its role as plumbing for the financial system. Instead of facing consumers directly, it helps other companies offer checking accounts, payment cards, online checkout, and bill payment tools under their own brands. That gives Fiserv a deeply embedded position in everyday financial infrastructure, where switching systems can be difficult and customers value reliability, security, and scale.
Fiserv is a financial technology company that helps banks, credit unions, merchants, and other businesses move and manage money. It sells software and services for core banking systems, payment processing, card issuing, merchant acquiring, and bill payment. In simple terms, it sits in the middle of many everyday financial transactions and helps the back end run smoothly.
Its main customers are banks and payment companies that need the software to run accounts and payments, and merchants that need to accept card and digital payments. Fiserv usually makes money by charging for software licenses, transaction processing, and service fees tied to the use of its systems. That means a large part of its business comes from handling recurring, routine payment activity rather than one-off projects.
What makes Fiserv different is its role as plumbing for the financial system. Instead of facing consumers directly, it helps other companies offer checking accounts, payment cards, online checkout, and bill payment tools under their own brands. That gives Fiserv a deeply embedded position in everyday financial infrastructure, where switching systems can be difficult and customers value reliability, security, and scale.
In line: Fiserv said first-quarter results matched the expectations it laid out in February, with adjusted revenue of $4.68 billion and adjusted EPS of $1.79.
Margin pressure: Profitability was under pressure from prior-year nonrecurring revenue, lingering client-service issues, and continued investment in the business, though management said execution is improving.
Clover strength: Clover remained a bright spot, with revenue up 6% reported and underlying growth stronger after stripping out prior-year nonrecurring items; management still expects low-double-digit Clover revenue growth for 2026.
Banking recovery: Financial Solutions remained weighed down by attrition and comparison issues, but management said client service metrics are improving and core attrition is starting to bend in the right direction.
AI push: Management leaned heavily into AI as a key part of its transformation plan, highlighting faster client support, better software development, and new agentic products for both merchant and banking clients.
Guidance unchanged: Full-year 2026 guidance was left unchanged, including organic revenue growth of 1% to 3%, adjusted EPS of $8 to $8.30, and adjusted operating margin of approximately 34%.
Management
Mark D. Hudson is known for his pivotal role at Fiserv Inc., serving as the Chief Financial Officer (CFO). In his capacity as CFO, Hudson is responsible for the company's financial operations, which include overseeing financial planning and analysis, treasury, tax, and investor relations. He brings a wealth of experience in financial management and strategic planning. Prior to his tenure at Fiserv, Hudson held various leadership roles in finance and operations, which have contributed to his expertise in driving financial performance and supporting growth initiatives within the organization.
As of the latest information available, Julie Chariell is known for her role as the Head of Investor Relations at Fiserv, Inc. In this capacity, she is responsible for overseeing communication between the company and its investors, including handling quarterly earnings calls, managing financial disclosures, and maintaining investor relations. Her role is pivotal in ensuring transparent and effective communication of the company’s financial performance and strategic direction to investors and stakeholders. Prior to her position at Fiserv, Chariell has held various roles in finance and investment management, which likely contribute to her expertise in managing investor relations. Her background in finance provides a solid foundation for understanding complex financial reports and effectively communicating Fiserv’s financial health and growth strategies to the investment community. She brings a wealth of experience and a strategic approach to her role, ensuring that Fiserv maintains strong relationships with its investors and effectively communicates its business objectives and achievements.
Prior to her position at Fiserv, Chariell has held various roles in finance and investment management, which likely contribute to her expertise in managing investor relations. Her background in finance provides a solid foundation for understanding complex financial reports and effectively communicating Fiserv’s financial health and growth strategies to the investment community. She brings a wealth of experience and a strategic approach to her role, ensuring that Fiserv maintains strong relationships with its investors and effectively communicates its business objectives and achievements.
Britt Zarling is a recognized leader in corporate communications, known for her strategic approach in enhancing organizational reputation and engagement. At Fiserv, Inc., she served as Senior Vice President of Communications, where she was instrumental in driving the company's global communication strategies. Zarling has extensive experience in managing public relations, corporate branding, employee communications, and crisis management, among other areas. Before her tenure at Fiserv, she held significant communication roles in other organizations, leveraging her skills to build strong stakeholder relationships and convey impactful corporate narratives. Her leadership and expertise have contributed to enhancing Fiserv's reputation and internal culture, playing a key role in supporting the company's overall business objectives.
James W. "Jim" Cox serves as the Chief Financial Officer (CFO) and Treasurer of Fiserv, Inc., a leading global provider of financial services technology solutions. He joined Fiserv in 2021, bringing with him a strong background in financial management and operational excellence. Before joining Fiserv, Cox held several key roles at major corporations. He served as the Executive Vice President and CFO of the financial technology company First Data Corporation, a role he took up in 2017. During his tenure there, he was instrumental in overseeing the company's financial operations, including managing corporate finance, treasury, investor relations, accounting, tax, and internal audit divisions. Cox also held significant positions at other prominent organizations, including serving as CFO of Cigna's Global Health Benefits business and having financial leadership roles at PepsiCo, Inc., and the General Electric Company. His experience in finance spans various industries, providing him with a comprehensive understanding of different business environments. As a Certified Public Accountant (CPA), James Cox is recognized for his deep expertise in financial strategy and leadership. His educational credentials include a bachelor's degree in accounting from Fairfield University. In his role as CFO at Fiserv, Cox is responsible for leading the company’s global financial operations and strategy, helping to drive growth and efficiency across the organization.
Before joining Fiserv, Cox held several key roles at major corporations. He served as the Executive Vice President and CFO of the financial technology company First Data Corporation, a role he took up in 2017. During his tenure there, he was instrumental in overseeing the company's financial operations, including managing corporate finance, treasury, investor relations, accounting, tax, and internal audit divisions.
Cox also held significant positions at other prominent organizations, including serving as CFO of Cigna's Global Health Benefits business and having financial leadership roles at PepsiCo, Inc., and the General Electric Company. His experience in finance spans various industries, providing him with a comprehensive understanding of different business environments.
As a Certified Public Accountant (CPA), James Cox is recognized for his deep expertise in financial strategy and leadership. His educational credentials include a bachelor's degree in accounting from Fairfield University.
In his role as CFO at Fiserv, Cox is responsible for leading the company’s global financial operations and strategy, helping to drive growth and efficiency across the organization.
As of the most recent available data, Ms. Leigh Asher serves as an executive at Fiserv, Inc., which is a global leader in financial services technology. In her role, she is known for her strategic leadership and extensive experience in driving business growth and innovation within the financial sector. Leigh Asher plays a critical role in overseeing various business units and implementing key initiatives that align with Fiserv's commitment to delivering high-quality service and solutions to its clients. Her background often includes a significant track record in technology-driven financial services and a focus on customer-centric strategies.
Gustavo Marin is an accomplished executive serving as the Head of Latin America at Fiserv Inc., a leading global provider of financial services technology solutions. With an extensive career over three decades in the banking and technology sectors, Gustavo has significantly contributed to expanding digital transformation within the financial industry in Latin America. Before joining Fiserv, Marin held various senior leadership positions, most notably as the CEO of Citibank in different Latin American countries, where he oversaw major operations and strategic initiatives that enhanced customer experience and accelerated business growth. His work has been characterized by a strong focus on innovation, customer-centric solutions, and creating value through technology-driven services. Gustavo's leadership approach is marked by his ability to navigate complex markets and drive sustainable growth. His broad expertise includes strategy development, operations management, and fostering strategic partnerships. He holds a solid educational background with degrees in business and finance from prestigious institutions, further underpinning his leadership capabilities in the financial services sector. At Fiserv, Gustavo Marin continues to leverage his deep market knowledge and strategic vision to foster growth and advance financial inclusion across the Latin American region, playing a crucial role in the company's mission to enable its clients to provide superior financial services to their customers.
Before joining Fiserv, Marin held various senior leadership positions, most notably as the CEO of Citibank in different Latin American countries, where he oversaw major operations and strategic initiatives that enhanced customer experience and accelerated business growth. His work has been characterized by a strong focus on innovation, customer-centric solutions, and creating value through technology-driven services.
Gustavo's leadership approach is marked by his ability to navigate complex markets and drive sustainable growth. His broad expertise includes strategy development, operations management, and fostering strategic partnerships. He holds a solid educational background with degrees in business and finance from prestigious institutions, further underpinning his leadership capabilities in the financial services sector.
At Fiserv, Gustavo Marin continues to leverage his deep market knowledge and strategic vision to foster growth and advance financial inclusion across the Latin American region, playing a crucial role in the company's mission to enable its clients to provide superior financial services to their customers.
Ivo M. Distelbrink is an accomplished executive known for his leadership roles in the financial technology industry. He serves as the Executive Vice President and Head of Asia Pacific at Fiserv, Inc., a leading global provider of financial services technology. In this role, Distelbrink is responsible for driving the growth and expansion of Fiserv's business in the Asia Pacific region, focusing on delivering innovative solutions to financial institutions, corporations, and merchants. Before joining Fiserv, Distelbrink held various significant positions with reputable organizations, including serving in leadership roles at multinational corporations such as Bank of America Merrill Lynch, where he was involved in strategic management across Asia-Pacific markets. His extensive experience in the financial services industry is marked by a successful track record in digital transformation, customer engagement, and market expansion strategies. Distelbrink is credited with leveraging his deep understanding of the market dynamics in Asia to enhance Fiserv's footprint and adapt its offerings to meet the evolving needs of clients in a rapidly changing financial landscape. With a strategic vision and commitment to innovation, he continues to contribute significantly to the growth and success of Fiserv in the region.
Before joining Fiserv, Distelbrink held various significant positions with reputable organizations, including serving in leadership roles at multinational corporations such as Bank of America Merrill Lynch, where he was involved in strategic management across Asia-Pacific markets. His extensive experience in the financial services industry is marked by a successful track record in digital transformation, customer engagement, and market expansion strategies.
Distelbrink is credited with leveraging his deep understanding of the market dynamics in Asia to enhance Fiserv's footprint and adapt its offerings to meet the evolving needs of clients in a rapidly changing financial landscape. With a strategic vision and commitment to innovation, he continues to contribute significantly to the growth and success of Fiserv in the region.
Andrew Gelb serves as the Executive Vice President and Head of Fiserv’s Output Solutions. With a robust background in the financial services industry, he is responsible for overseeing the delivery of solutions that encompass the creation, production, and distribution of physical documents, as well as digital communications, for a wide range of clients, including banks, credit unions, and billers. Before joining Fiserv, Gelb held significant roles at Citigroup where he was the Managing Director and Head of Treasury and Trade Solutions. In that capacity, he was responsible for managing global products and solutions in cash management, trade services, and worldwide securities. Due to his comprehensive expertise and leadership in financial operations and client management, he is well-regarded in the industry for driving growth and innovation. Andrew Gelb's leadership style is marked by a focus on strategic growth, operational efficiency, and an unwavering commitment to enhancing the customer experience. These qualities have earned him recognition throughout his career, as well as trust in leading substantial segments within multinational corporations.
Before joining Fiserv, Gelb held significant roles at Citigroup where he was the Managing Director and Head of Treasury and Trade Solutions. In that capacity, he was responsible for managing global products and solutions in cash management, trade services, and worldwide securities. Due to his comprehensive expertise and leadership in financial operations and client management, he is well-regarded in the industry for driving growth and innovation.
Andrew Gelb's leadership style is marked by a focus on strategic growth, operational efficiency, and an unwavering commitment to enhancing the customer experience. These qualities have earned him recognition throughout his career, as well as trust in leading substantial segments within multinational corporations.