Sprinklr Inc
F:9EI
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Sprinklr Inc
Sprinklr sells software that helps large companies manage how they talk to customers across digital channels. Its main product is a cloud platform for customer experience management, which brings together social media publishing, customer service, marketing, research, and advertising in one system. Customers use it to monitor public conversations, answer complaints, run campaigns, and keep a single record of customer interactions. The company mainly serves big brands and other large organizations that deal with lots of customer messages and online activity. It makes money mostly through software subscriptions, with customers paying for access to the platform and related services such as implementation and support. That gives Sprinklr a recurring-revenue model tied to how deeply a customer uses the system. What makes Sprinklr different is that it sits between many separate tools companies would otherwise buy for social listening, contact centers, marketing, and analytics. Instead of managing those functions in silos, customers use Sprinklr as a common layer for front-office communication and customer care. That role makes it more of an enterprise workflow platform than a simple social media tool.
Sprinklr sells software that helps large companies manage how they talk to customers across digital channels. Its main product is a cloud platform for customer experience management, which brings together social media publishing, customer service, marketing, research, and advertising in one system. Customers use it to monitor public conversations, answer complaints, run campaigns, and keep a single record of customer interactions.
The company mainly serves big brands and other large organizations that deal with lots of customer messages and online activity. It makes money mostly through software subscriptions, with customers paying for access to the platform and related services such as implementation and support. That gives Sprinklr a recurring-revenue model tied to how deeply a customer uses the system.
What makes Sprinklr different is that it sits between many separate tools companies would otherwise buy for social listening, contact centers, marketing, and analytics. Instead of managing those functions in silos, customers use Sprinklr as a common layer for front-office communication and customer care. That role makes it more of an enterprise workflow platform than a simple social media tool.
Revenue: Q4 total revenue $220.6M, up 9% YoY; subscription revenue $193.4M, up 6% YoY — results came in ahead of expectations.
Profitability: Q4 operating income $37.7M (17% margin) and non-GAAP EPS $0.13; full-year operating income $146.2M and EPS $0.49 with $142M free cash flow for FY '26.
Guidance: FY '27 guide is modest: subscription revenue $778M–$780M (3% growth) and total revenue $869M–$871M (1% growth); full-year operating income $144M–$146M (17% margin).
Renewals & Churn: Management said churn was elevated in FY '26 but Q4 delivered the best renewal rates of the year and they expect further improvement in Q1–Q2 of FY '27.
AI Momentum: ARR from generative AI-native SKUs grew 50% YoY; company is positioning Sprinklr as an "AI-native" unified customer experience platform and is investing in agentic AI and copilots.
Services mix: Professional services revenue declined expectedly vs. FY '26 (guidance: $91M services for FY '27) as large implementation projects complete and more work is pushed to partners.
Capital allocation: $502.5M cash and marketable securities, no debt, and a new $200M share buyback program (including $125M accelerated repurchase).
