Five9 Inc
F:1F9
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Five9 Inc
F:1F9
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Five9 Inc
Five9 sells cloud software that helps companies run customer service and sales call centers. Its main product is a contact center platform that lets agents handle phone calls, chat, email, and other customer interactions from one system instead of old on-premise equipment. Its customers are businesses that need to manage large volumes of customer conversations, especially in industries like retail, financial services, healthcare, and technology. Five9 usually makes money through subscriptions to its software, along with usage-based charges for things like call minutes and other services, plus setup and support work. What makes Five9 different is that it sits in the middle of a company’s customer-facing operations. It replaces traditional call center hardware with software delivered over the internet, which makes it easier for businesses to add agents, support remote teams, and connect the contact center to other business tools such as CRM systems.
Five9 sells cloud software that helps companies run customer service and sales call centers. Its main product is a contact center platform that lets agents handle phone calls, chat, email, and other customer interactions from one system instead of old on-premise equipment.
Its customers are businesses that need to manage large volumes of customer conversations, especially in industries like retail, financial services, healthcare, and technology. Five9 usually makes money through subscriptions to its software, along with usage-based charges for things like call minutes and other services, plus setup and support work.
What makes Five9 different is that it sits in the middle of a company’s customer-facing operations. It replaces traditional call center hardware with software delivered over the internet, which makes it easier for businesses to add agents, support remote teams, and connect the contact center to other business tools such as CRM systems.
Beat and raise: Five9 said Q1 revenue, subscription revenue, and profitability all came in above the high end of guidance, with subscription growth accelerating for a second straight quarter.
AI growth: AI revenue grew 68% year over year to an annual run rate of over $125 million, and management said full-year AI growth should exceed 40%.
Backlog visibility: Management said the second-half revenue acceleration is backed by a healthy backlog of new-logo and installed-base bookings, with no dependency on new-logo go-get activity for the rest of the year.
Capital return: The company plans to finish the remaining $150 million share repurchase authorization by the end of Q3 and has a new $200 million buyback program in place.
Strategic reset: New CEO Amit Mathradas framed the company around tighter accountability, operational simplification, and a stronger push into AI-enabled customer experience.
Guidance: Full-year 2026 revenue and EPS guidance were both nudged up, and management still expects adjusted EBITDA margin above 24% and free cash flow of about $175 million.
